Location: Remote – Full-Time; must be a US citizen residing in the US

Key Responsibilities:

·         Accurately prepare and submit claims for various services rendered across all facilities.

·         Regularly review patient financials to assure claims are processed accordingly.

·         Analyze and address claim denials, rejections, and underpayments, and take corrective actions to resolve issues.

·         Generate claims for all complete, accurately documented encounters.

·         Reviews clinical documentation against claim information prior to claim submission. Identifies documentation discrepancies and/or deficiencies and reports them accordingly for correction in accordance with NLM’s clinical documentation integrity and compliance standards.

·         Queries supervisor with any questions or uncertainties.

·         Verifies and updates insurance information and/or patient demographic information as required to ensure claims submitted are clean, error-free claims.

·         Reviews providers’ selection of CPT and ICD-10 codes for accuracy to assure clean claim submission.

·         Ensures billing compliance with federal, state, and payer-specific guidelines, including Medicaid, Medicare, and commercial insurance.

·         Utilize appropriate ICD-10-CM, CPT, and HCPCS codes for services provided.

·         Communicate and collaborate with the revenue cycle team to ensure proper coding and documentation for all services rendered. Our RCM team strives to provide staff with the education, materials, and tools necessary to carry out their roles effectively and efficiently.

·         Stay up to date with regulatory changes in billing practices, payer policies, state and federal laws, and reimbursement methodologies, particularly as they pertain to addiction treatment and integrated services.

·         Utilize InSync’s reports, dashboards, and tools to analyze and track billing data, claims productivity, and monitor the revenue cycle from claim generation to claim payment, improving processes where needed.

·         Provide support in auditing and quality assurance processes to ensure billing accuracy and data integrity.

·         Work closely with RCM staff to resolve billing issues and optimize revenue cycle processes.

·         Contributes to the development and implementation of best practices for billing processes, working to streamline workflows and increase efficiency within the billing department.

·         Assist with relevant projects and assignments, as requested.

Qualifications:

·         2+ years of outpatient professional behavioral health billing experience; MAT and OBOT/OBAT service billing (fee-for-service and bundle charges) experience is preferred but not required

·         Certified Professional Biller (CPB), Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) preferred but not required

·         High school diploma or equivalent; additional education in medical billing, coding, or healthcare administration is a plus.

·         Excellent analytical, problem-solving, and communication skills.

·         Ability to work independently and collaboratively in a team environment.

·         Detail-oriented with a high degree of accuracy in data entry and financial analysis.

·         Proficiency with EMR systems and billing/practice management software required

·         Knowledge and experience with InSync EMR/PM a PLUS

·         Flexible and easily adaptable to change

Benefits

• Medical, Vision, Dental
• PTO
• 401k
• EAP
• Travel Assistance
• Weekends Closed

(CMA/RNA/CNA/CCMA)

Monday-Friday 8am-5pm

Position will float between the Norton, VA and Castlewood, VA clinics

Benefits: Medical, Dental, Vision, PTO, 401k, Weekends Off!!!

Qualifications:

·        .  High school diploma or equivalent

·        . Certification from an accredited Medical/Nursing Assistant program

·         . Current CMA, RMA, CNA, or CCMA certification and licensure

·         . Previous experience in a clinical setting, preferably in behavioral health, addiction medicine, or primary care

·        .  Excellent interpersonal and communication skills

·         . Strong organizational and time management abilities

·           . Proficiency in electronic medical records (EMR) systems

·          . Knowledge of medical terminology and clinical procedures

·          . Ability to work effectively in a team-oriented environment

Key Responsibilities:

·         * Assist physicians, nurse practitioners, and other healthcare providers with patient examinations and procedures.

·         * Administer medications and injections as directed by healthcare providers.

·         * Perform routine clinical tasks, including triage, taking vital signs, drawing blood, and collecting laboratory specimens.

·         * Support patient care delivery by helping health care providers during examinations; preparing lab specimens; disposing of contaminated supplies; telephone prescriptions to pharmacies; authorizing medication refills as directed by physician; drawing blood.

·        *  Conduct patient education on health management, treatment plans, and preventive care.

·        *  Greet and escort patients to examination rooms.

·          * Obtain and document patient medical histories, current symptoms, and other relevant information.

·         * Ensure patient confidentiality and maintain accurate and up-to-date medical records.

·        *  Schedule appointments, follow-up visits, and coordinate referrals to specialists as needed.

·         * Provide emotional support and reassurance to patients and their families.

·         * Manage patient check-in and check-out processes, including verifying insurance information and collecting co-pays.

·         * Answer phone calls, respond to patient inquiries, and manage electronic communications.

·         * Maintain inventory of medical supplies and place orders as necessary.

·        *  Participate in staff meetings, training sessions, and quality improvement initiatives.

·        *  Assist in the management and monitoring of patients receiving addiction treatment, including medication-assisted treatment (MAT).

·        *  Provide support in behavioral health interventions, including patient screenings, assessments, and follow-up care.

·        *  Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies.

·        *  Maintain safe and secure work environment by following and enforcing standards and procedures; complying with legal regulations.

·         * Serve and protect the physician or health care provider practice by adhering to professional standards, policies, procedures, and all federal, state, and local requirements.

·        *  Enhance the health care facility’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Bb

(a)    18 years of age or older

(b)    Strong attention to detail and high professional standards

(c)     Knowledge of laboratory techniques/equipment to perform specimen collections

(d)    Effective communication skills, ability to interpret written instructions, ability to work as a team member, data entry experience, and ability to multi-task with ease

(e)    Customer service experience and good problem-solving skills

(f)      Experience with personal protective equipment (PPE)

Urine Specimen Collector Job Requirements:

(a)    Collecting patient specimens in the physician’s office, including urine, blood, and oral specimens

(b)    Interacting daily with patients

(c)     Completing requisition forms for specimen testing

(d)    Ensuring integrity of the specimen

(e)    Obtaining accompanying patient information

(f)      Entering patient information into the laboratory system

(g)    Requesting missing patient information from medical staff at the physician’s office

(h)    Hepatitis C Referrals (including obtaining appointment information)

(i)      Correctly documenting any HCG or other lab results in the patient’s chart

(j)      Other general office tasks as necessary

(k)     Certified Phlebotomist Certificate required!!!

        Benefits:

• $17-$20 per hour
• Medical, Dental, Vision
• LTD/STD
• HSA
• PTO
• Uniforms
• Weekends Off
• Fast Paced Environment

Supervised by: Regional Lab Supervisor and Office Manager

•     18 years of age or older
•     Excellent Telephone Skills
•     Strong Verbal Communication
•     Microsoft Office proficient
•     Professional attitude and appearance
•     Patient Focus
•     Detail Oriented
•     Supply Management experience
•     Can handle stressful office environment 

Front Desk Job Duties:

(a)    Checking in and checking out patients

(b)    Creating efficient workflow environment

(c)     Accurately count money and place it in the drop safe

(d)    Call patient no-shows within 15 minutes of missed appointments and reschedule appointments

(e)    Answer the telephone in a timely manner

(f)      Maintain safe and clean reception area by complying with procedures, rules, and regulations

(g)    Monitor surroundings to ensure that all patients and vendors are attended to

(h)    Complete prior authorizations and have them sent into the insurance companies within 24 hours of receiving the forms

(i)      Have a friendly attitude with patients

(j)      Take initiative to help others when needed

(k)    Schedule appointments

Benefits

Major Medical, Dental, Vision, PTO, HSA, 401K and more!

***Other duties may be assigned by Office Manager